Job Title: Onboarding and Support Specialist

Company: Lead Latchers

Location: Remote (United States)

Type: Full-time

Working Hours: 9 am CST to 5 pm CST

About Us:
Lead Latchers is a dynamic and growing company that specializes in providing innovative lead generation solutions. We are seeking a motivated and experienced Onboarding and Support Specialist to join our team.

Responsibilities:

Conduct onboarding sessions with clients using Go High Level to ensure a smooth transition and understanding of our services.

Provide ongoing support to clients, addressing inquiries, troubleshooting issues, and ensuring their satisfaction.
Utilize Freskdesk to manage and respond to customer support tickets efficiently.

Engage in regular communication with clients via Zoom meetings, demonstrating effective communication skills and a customer-centric approach.

Collaborate with the sales and technical teams to streamline processes and improve the overall customer experience.
Requirements:

Minimum of 2-3 years of hands-on experience with Go High Level.

Proficient in using Freskdesk for customer support.

Excellent verbal communication skills; comfortable conducting Zoom meetings with clients.

Strong written communication skills with good email etiquette.

Ability to work independently and collaboratively in a remote team environment.

Highly organized with great attention to detail.

Customer-focused mindset with a commitment to delivering exceptional service.

Please keep in mind, marketing is a tough niche, thick skin is required for this job.

Please apply and send a recording talking about yourself in order to be considered.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

Flexible schedule
Paid time off

Schedule:

8 hour shift
Monday to Friday

Work Location: Remote

Lead Latchers Jobs

Onboarding/Support Representative