Position Summary:

As an Onboarding Specialist, you will be responsible for guiding clients through their software setup, goal-setting, and training. This role requires someone who is motivated, has strong communication skills, and a passion for helping others.

**We actively support remote work in the United States with a focus on candidates in states we currently operate in:

California, Oregon, Washington, Arizona, Utah, Nevada, Georgia, Massachusetts, New York, Florida, Colorado, Michigan, Missouri, Louisiana, Texas, Illinois, Pennsylvania, Maryland, North Carolina and Idaho**

Responsibilities:

- Serve as the primary point of contact for clients to ensure a successful onboarding process to the Chatmeter dashboard.
- Become a Chatmeter product expert and provide training sessions to new clients of varying sizes and industries.
- Own the rapport and relationship with the client from the point of sale until hand off to a customer success manager.
- Work with clients to identify, correct, and advise on how to align business objectives within the Chatmeter software.
- Contribute to internal resources and deliver meaningful product feedback to leadership and relevant teams.
- Act as Project Manager for assigned Onboarding projects from Kick-Off to Go Live
- Advise and educate SMB to Large Enterprise customers on Customer Success best practices and align business use cases to product solutions.
- Confidently train and educate customers’ Admin teams on configuration and assist in customers’ user training and implementation plans.
- Identify potential issues with each Onboarding project and work with Product, Engineering and Customer Success to take timely and effective action to resolve them
- Present and drive a consultative approach to Onboarding that is both empathetic to customers’ pain points and objectives, and educates on best practices
- Manage multiple projects and daily tasks in an organized manner and with on-time delivery

Qualifications:

- 3 years Customer Service experience
- 2 years of experience working in a SaaS based company
- BA/BS degree combination of related work experience
- Training experience preferred
- The ability to think creatively about, analyze, and understand complicated and abstract ideas.
- Outstanding and effective interpersonal skills.
- Customer-facing experience preferred
- Ability to effectively present technical information (oral and written) and respond to customer questions in one-on-one and group settings.
- Ability to work quickly and independently with excellent time management skills.
- Excellent written and verbal communication skills that can be tailored to a broad range of requests
- Strong computer skills, and the ability to adapt quickly to new programs.
- Proficient in data analysis and manipulation with solid spreadsheet (Excel) preferred.
- Ability to work 40 hours/week during set business hours.

$55,000 - $65,000 a year

The annual salary for this position ranges from $55,000 to $65,000. The actual annual salary paid for this position will be based on several factors, including but not limited to, skills, prior experiences, training, company needs, and current market demands. The annual salary range for this position is subject to change and may be adjusted in the future. This position may also be eligible for salary increases, commissions, equity awards, and benefits (outlined below)

Who We Are

Established in 2009, Chatmeter now analyzes billions of customer reviews, social media mentions, and sentiments from hundreds of sources to help businesses keep a pulse on all of their locations. Fortune 5000 companies rely on Chatmeter’s expertise in multi-location brand management to make confident business decisions that provide a competitive advantage at every location. From search rankings to business listings, store pages, and more, Chatmeter is the trusted solution for driving traffic and revenue to local businesses in over 40 industries including retail, healthcare, financial services, real estate, food services, and automotive.

Chatmeter is a fast-growing company and we’ve been recognized on both the Inc. 5000 and the SaaS 1000 lists. That growth has a lot to do with our ability to provide customers with not only a great product but great service as well, just check out our 4.4-star rating on G2 Crowd.

When it comes to working at Chatmeter, you should know we promote within, embrace diversity, celebrate our wins, and are dedicated to building a company culture where employees can thrive. This is probably why Chatmeter was recently named one of San Diego’s Best Places to Work by the San Diego Union-Tribune. Want to be a part of a company that cares about your success just as much as our own? Apply today.

Chatmeter Jobs

Customer Onboarding Specialist