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Job no: 522281
Brand: Scott Dunn
Work type: Full time, Hybrid
Location: New York, San Diego, CA
Categories: Leisure Travel & Retail, People & Culture

The Opportunity

Reporting into Head of People & Culture and an indirect reporting line to the US EVP, this dedicated Learning and Development role will be accountable for designing and implementing sales training and any supporting coaching material across our sales community; delivering inductions for all new starters across sales, operations and service; and supporting our expanding Team Leader community to grow the relevant sales support tools to be successful in their roles.

The role will also support the implementation of new process role outs across the business globally and be available to support our 4 global offices in New York, San Diego, London and Singapore as required. The successful candidate will also support the wider People & Culture team with management development workshops as needed, including work with external consultants and content as required.

Responsibilities

Provide internal coaching support to the Sales teams to ensure that they have the necessary skills to provide the expected level of service to guests and meet sales expectations.
Work closely with the Head of People & Culture, US People Partner, US EVP, US Operations Director and US Sales Management teams to ensure all Sales training is up to date, relevant and provides the necessary platform for Travel Consultants to be successful in their roles as quickly as possible
Work closely with SSMs to ensure consistent training and coaching is provided by managers to support new starters during their probation
Design and deliver annual sales training plan, working closely with the Head of Sales, US and SG GMs to ensure training is aligned with key business priorities
Identify and grasp development needs, and propose curated programs that meet individual and departmental needs, leveraging existing programs across Scott Dunn and Flight Centre Travel Group where appropriate.
Support SSMs, Team Leaders and Sales Operations Director with ad-hoc training requirements throughout the year, where there is a relevant business gain
Work in conjunction with SSMs to support Team Leader development
Work closely with the wider People & Culture team to support Team Leader and Manager development across the wider business as needed
Drive continuous improvement in sales delivery as a constant priority.
Stay up to date on emerging trends within the Learning and Development space to continuously improve existing L&D programs, evaluate new and existing partners / vendors, and strategically engage with internal and external partners to keep Scott Dunn on the cutting edge of L&D best practices.

Requirements

Previous experience of effectively delivering L&D material to a group to engender change
Previous experience of supporting and coaching new starters
Extremely organised and efficient
Skilled at balancing and prioritising workload, delivering to deadlines
Process driven and with high level of accuracy and attention to detail
Flexibility, agility, and ability to multi-task
Positive attitude with excellent communication skills
Excellent verbal and written communication skills
A creative thinker and to design and build training material from scratch
An understanding of the luxury market and how our competitor set operate within both single and multi-centre travel
Be available to travel to our offices in London, San Diego, New York and Singapore.

Desirable

Previous experience with Moodle software or comparable platform
Previous experience delivering a full induction / on-boarding schedule
Proficient with Microsoft suite, particularly PowerPoint, Forms and Sway
Previous experience training and coaching managers

Values & Behaviours
All employees must promote, understand and apply Scott Dunn’s workplace values. These are embedded in all roles and applicants must evidence the values as part of the application process.

In the know - Start by listening. We take the time to understand our guests’ and colleagues needs. Be Precise. We take pride in getting every detail right. Own it. We deliver on commitments we make.
In the Detail - Love learning. We energetically seek out and share new ideas and insights. Embrace feedback. We continuously seek to improve by sharing and accepting honest feedback. Work with the best. We attract, retrain and partner with the best.
Inspiring - Look to the future. We constantly seek opportunities to make travel memorable and sustainable. Be more we. We work together collaboratively and value different viewpoints. Win together. We celebrate each other’s successes and have fun.

Location
We aim to find someone who would be office based at our premise in Bryant Park, New York or Solana Beach, San Diego.

Diversity, Equity, and Inclusion

At Scott Dunn we champion equality, diversity, and inclusivity in all its forms and are signatories of both the Race at Work and the Diversity in Hospitality, Travel & Leisure charters. As part of our commitment to diversity, equality, and inclusion we are committed to ensuring our recruitment process is inclusive and recognises the value of differences. Should you require any support or accommodations as it relates to our recruitment process, please contact recruitment@scottdunn.com for further information or alternative application processes to support your requirement.

Why work for Scott Dunn
We offer very competitive salaries and a great benefits package including the following:

Paid Time Off *
- Up to 15 Vacation Days accrued per year - prorated upon hire and increased by tenure after 2 years of employment (up to 25 days)
- 5 Sick Days accrued per year
- 3 Personal Days
- 1 Diversity Day
- 1 Volunteer Day
- 8 Recognized Holidays
Health & Wellness Programs and Employee Financial Wellness Services
Health benefits including, medical, dental, vision, gender affirming care, and fertility care
Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
Flexible Spending Accounts
Employee Assistance Program
401k program with partial match
Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions.
Company loyalty scheme (Travel Fund)
Familiarisation trips

PTO accrual rates will vary based on full-time or part-time employee status. Recognized Holidays are either paid time off or, if required to work due to job requirements, holiday pay rate, and may vary depending on state.

Applications close: 09 Aug 2024 Eastern Daylight Time

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