The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.

We are the Good Hands. We don’t follow the trends. We set them.

Job Description:

Under limited/minimal supervision, this individual is responsible for assessing complex and occasionally highly complex training needs, developing, leading and facilitating formal claim training workshops designed for new property adjusters (both inside and outside adjuster roles). These workshops are hosted virtually or in person. The individual is responsible for leading facilitated discussions and directs students in various hands-on, immersive experiences related to the students' newly appointed role. The individual instructs and coaches students on empathic communication skills and other technical duties, administers tests, and grades student performance. The individual also may act as a back-up instructor for other Claims disciplines to which they are not regularly assigned. The individual also delivers compassionate service that is fast, fair, and easy, to ensure customer retention.

Key Responsibilities:

Delivers multiple training modules, interactive sessions, planning and preparation through a variety of mediums, including in person, pre-recorded, or via virtual meetings
Coaches students one-on-one as they work through hands-on exercises
Identifies and recommends content to meet unit needs for training and development to management
Frequently participates in design meetings as a subject matter expert on training content
Evaluates and adapts broad-level training modules as necessary to meet various training needs
Assesses participant's individual learning and recommends to employee and/or manager action or training needed to help improve understanding
Coordinates the initial set-up of classes, which includes reviewing the class list and preparing materials for the class
Provides recommendations for content updates in the knowledge system (ex. Right Answers) and supports users on how to use the knowledge system and LMS
Builds relationships to provide on-going consultation; Actively works to ensure that learning practices are understood and supported consistently within the learning offerings
Occasionally contributes as Subject Matter Expert to current training programs; contributes to organizational strategies and provides improvement recommendations; occasionally supports projects in partnership with other AOR’s
Oversees employee issues and concerns while in training as it relates to employee well-being
Occasionally contributes to the development including mentoring of peers, and design of new course material for training/employee development to support the organizational goals and objectives. Occasionally involved in Train the Trainer sessions to upskill peers
Researches and responds to complex customer communications, concerns, conflicts or issues
Maintains inventory of training programs and formal training received by personnel
Supports users on how to use the Knowledge Library
Participates in quarterly audit and quality reviews of learning systems
Actively participates in the delivery of core Talent & Leadership Effectiveness initiatives; Work with clients to gain in-depth knowledge and understanding of client business initiatives

Desired Characteristics:

Facilitator: Delivers advanced knowledge of training & facilitation with the adult learner
Self-motivated learner: Continuously seeks knowledge of insurance policy, coverage, claims processes, policies, procedures, claims systems, coverage, liability damage estimating and/or settlement, and adherence to applicable legal compliance standards
Coach: Ability to interact effectively, and coach others on interacting effectively, with internal and external customers and act with empathy
Leadership: Engage and empower students to deliver a positive claims experience
Strong communicator: Strong written and oral communication skills; ability to engage and persuade, able to negotiate and arbitrate
Innovative: Seeks new ways to drive change and improve processes
Problem solver: Applies highly advanced knowledge of problem solving skills to continuously improve business outcomes
Advanced knowledge of claim estimating software and tools (e.g., Xactimate)
Influencer: Displays confidence and is able to effectively persuade others
Critical thinker: Ability to investigate, evaluate and settle highly complex claims
Able to navigate conflict management and problem resolution skills in managing internal and external customer relationships

Knowledge/Skills/Abilities/Experience:

Hybrid position - Reporting to our Irving, TX office
Max travel potential: 40%
Advanced knowledge and 2 years of experience in the property damage (i.e., residential) estimating and/or construction industry is required. Outside Adjuster or NCT experience required.
If necessary, performs field travel to support effective delivery of programs
Bachelors degree in related field preferred or equivalent experience
Ability to interact effectively, and coach others on interacting effectively, with internal or external customers and act with empathy
Advanced knowledge and 2 years experience in using claim estimating software/tools (e.g., Xactimate)
Ability to interact effectively, and coach others on interacting effectively, with internal or external customers and act with empathy
Knowledge on Property estimating tools, systems, processes, and standards
Knowledge of Property policies and coverages

Notes:

The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.

This position is not available for Puerto Rico, California, Alaska, and Hawaii residents.

Compensation offered for this role is $59,250 - $86,000 per year and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Hands. Greater Together. ℠

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life - including a generous paid time off policy. For a full description of Allstate’s benefits, visit https://www.allstate.jobs/benefits/

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

#LI-JB3

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs

To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

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