PE-backed start-up, DoseSpot is a dynamic and innovative leader in the electronic prescribing software market, and its subsidiary, pVerify, is an industry leading insurance verification solution. We are on a hyper-growth curve at the intersection of the software and healthcare industries. We need great team members to capitalize on these opportunities and improve the healthcare experience for patients and doctors alike. DoseSpot and pVerify have an exciting opportunity to join a fun and growing team, benefit from strong market tailwinds, and be part of an exciting opportunity to ensure mission-critical prescriptions are delivered on time and without error.
What we are looking for:
As a customer facing member of the Support Team, the Onboarding and Implementation Specialist serves a key role as the face of pVerify to newly signed customers, guiding them from post-sale through go-live and facilitating post-live transitions to Account Management. An organized planner to the core, you’re experienced in ensuring a smooth customer onboarding experience by developing project plans, working to understand customer goals, and guiding customers through the implementation of our product. You will be expected to run multiple projects concurrently, deal with changing priorities, train different users within the product and assist with communication and launch activities for each customer. You will join a growing customer success team with opportunities to develop processes and contribute to scalable success strategies. With an additional focus on API Clients, you will work to implement and drive the adoption of pVerify’s suite of products. You will leverage deep knowledge of pVerify’s API products as well as strong commitment to client experience.
What you’ll do:
Requirements:
Excellent project management, problem solving, influencing, communication, and interpersonal skills are required for success in this role
Benefits & Perks:
Remote work environment with flexible scheduling to encourage work-life balance
Remote Team Offsite
A generous leave package including flexible time off policy that encourages team members to take time off to relax and recharge; plus 13 paid holidays, paid sick leave, and paid parental leave
100% paid premiums for health insurance for you and your family, plus a company funded FSA & HRA
401(k) company Match plus an annual discretionary contribution
One-time Workspace Reimbursement to help you optimize your remote workspace
For more information on our benefits, please visit our benefits page.
DoseSpot is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Compensation Range: $57K - $78.3K