WHAT YOU’LL DO
Your team’s mission is to ensure we are striving to be a company that customers want to buy from by managing the customer experience from order receipt to delivery of products. Nearly all of our products are sold B2B to our boat builder (OEM) partners and our certified Seakeeper Dealers, who help us change the way people boat forever! You’ll oversee all logistics processes from transferring inventory, to assigning serial numbers to customer orders, to selecting carriers to ship each Seakeeper unit. You and your team will provide superb customer service to our partners and ensure a seamless transaction experience for our partners by:
- Reviewing sales orders input into our ERP system (NetSuite), ensuring pricing agrees to our contracted rates and orders are slotted based on customer request and availability
- Collaborating with customers to ensure receipt of payment and account requirements are met to ensure timely shipment of product and maximum backlog conversion each week, month, and quarter
- Managing A/R collections by reviewing and evaluating delinquent accounts, determining appropriate actions to be taken in accordance with company policies and legal requirements
- Overseeing the department’s customer communications and being the go-to resource when customer relations need to be escalated
- Ensuring email inquiries submitted to the department are answered in a rapid and professional manner, always within 24 hours or less
- Strategically managing end-to-end product flow from production to shipping warehouses including customer allocation and delivery
- Directing inventory transfers, including analyzing accessory kit needs for depots, working with the shipping team to get ready for depot trucks, and optimizing load plans
- Utilizing, updating, and communicating the production slot system, collaborating with production team, and communicating any shipping delays
- Driving timely shipment, tracking, and delivery of product in partnering with 3PL Logistics partners for all domestic and international shipments to meet customer due dates, maximize freight revenue, and minimize freight costs
- Updating and maintaining customer-level pricing records, including item-level pricing uploads
- Identifying and implementing process improvement projects to drive cross-functional team efficiencies with departments including Customer Relations, Logistics, Sales, Warehousing, and Manufacturing
- Driving automations in our ERP system (NetSuite) to reduce manual inputs and create systematic solutions in partnership with the Business Systems team
- Gaining expertise in the Partner Center to guide customers to self-service solutions and improve the customer experience with enhancement projects
- Setting goals for team members, motivating them, providing learning opportunities, and monitoring activity metrics to encourage growth
- Leading onboarding training of new hires and distribution of workload between team members
WHAT YOU NEED TO SUCCEED
Do you have a positive attitude, an eagerness to learn and the ability to hustle in a fast-paced environment? Then Seakeeper is the place for you! Here are a few other things you’ll need to succeed.
MUST-HAVES
- Bachelor’s degree in Business, Supply Chain, Logistics, Communications or a related field
- 5+ years of experience in the following:
- Working in logistics and customer support
- Process improvement
- Strong, hands-on experience with ERP systems
- 3+ years of experience managing and leading a customer support team
- Analytical mindset, with strong ability to deliver data-driven insights, comfortable with manipulating and interpreting data
- Exceptional command of Microsoft Office Suite, specifically advanced skills in Microsoft Excel
- Superb people skills with a passion for employee relations and mentoring, coaching and motivating a team
- Transportation Management Systems (TMS) experience and experience with Warehouse Management Systems and/or 3PL management (WMS) preferred
- Able to be a change agent, effective in influencing the direction of the business, gaining alignment, and providing training
- Ferocious attention to detail and exceptionally organized with minimal errors
- Superior time management, multitasking, organizational and prioritization skills
- Flexible and agile with the ability to pivot quickly to changing circumstances and quickly make decisions with incomplete information at times
- Ability to communicate across all levels clearly and concisely from the front line to the executive team
- Maintain a positive, professional and customer-centric attitude at all times
NICE-TO-HAVES
- Experience in the following areas:
- Managing inventory across multiple warehouse locations
- Working in a fast-paced manufacturing environment
- Managing a remote team
- Oracle NetSuite CRM
MORE DETAILS YOU’LL WANT TO KNOW
- You’ll be based in our Leesport, PA location full-time
- On-the-job training will be provided (we will help you become the Seakeeper expert!)
- You’ll report to the Director of Sales Operations, based remotely
- Your team will consist of Customer Relationship Specialists and Logistics Coordinators
- This is not an “operator” role where everything is already optimized and set in stone. You’re going to have to not just know how to “play jazz” and enjoy coming up with innovative solutions to challenges, taking ownership of the spaces and process and making it the best it can be!
YOUR TEAM
Our Customer Relations and Logistics teams are housed within our sales, service, and strategy teams and are responsible for logistics, administration, customer support and business intelligence. This role gives you the opportunity to make an immediate impact to support our CRM system and Partner Center which automates the order process for Seakeeper Dealers. You’ll play a leadership role within the greater team, leading by example and influencing positive morale across the group. You’ll work closely with various internal departments, as well as external customers, so you’ll be able to own your role and bring new ideas to the table that will help improve the overall experience of working with Seakeeper.
WHY YOU’LL LOVE IT HERE
It’s true that we make extraordinary products, but our favorite part about Seakeeper is our people! We believe in participative leadership. That means you have the freedom to make a difference and contribute to the larger goal, regardless of your position. Great ideas can strike at any moment, and when you have one, you’re empowered to speak up!
We are constantly pushing (or crushing) boundaries. Stagnant or bored are about as opposite from Seakeeper as you can get! We move quick and if there is something that can be improved upon, we jump on it.
WHO WE ARE
71% of our Earth is covered by water and we want everyone to make the most of it. That’s why we are committed to creating products that transform the boating experience with an organization that employees want to work for, customers want to buy from, and vendors want to partner with. Our gyro stabilizers eliminate boat roll and create a land-like experience on the water. We defy gravity and completely change the way people spend time on the water.
We started the company 15 years ago, and now 50% of the boats built annually in our core market are Seakeeper equipped. With our recent introduction of smaller units that are ideal for boats as small as 23 feet, there is a long road of growth ahead!
Ready for a new challenge in a fast-paced environment? Want to help us disrupt an industry? Come on and apply, we are ready for you!
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Seakeeper is personally committed to building an inclusive and diverse workforce. We are an Equal Employment Opportunity Employer/Affirmative Action Employer and do not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, marital status, veteran status, genetic information, or any other protected characteristic under applicable law. All employment is decided on the basis of job requirements, individual qualifications, and business need.