Title: Benefits Operations Specialist
Location: 100% Remote
Type: 6 Month Contract to Start, Potential to Extend
Benefits: Holidays, Medical, Dental, 401K
Our client, a leading financial technology company with first rate culture and people, is looking for talented Benefits Operations Specialist to support their People - Benefits Operations Team with day to day administration during Open Enrollment. The Benefits Operations team is responsible for supporting, operationalizing and streamlining U.S. Benefits.
This is a great opportunity for someone who thrives in an “all hands on deck” environment, can wear multiple hats, and enjoys interacting with people. This individual is also very organized, detail-oriented, someone who likes to move fast, and knows when to be flexible.
Responsibilities:
- Respond to Tier 2 employee queries and assist Scale Support with Tier 0 /1 queries as needed via Jira Cloud ticketing system and support the Core Benefits team on all operational needs.
- Provide functional support to employees needing assistance with Benefits Employee Self Services (ESS) transactions
- Assist with benefits day to day processing in Workday for new hires, terminations, and qualified life events
- Partner with the Business Systems team to resolve benefits-related system issues, implement process improvements, and test system changes as needed
- Assist with EOIs administration support and integration error reviews by partnering with Block’s insurance carriers and our HRIS tool, Workday
- Support the project management administration of open enrollment and other benefits changes
- Assist with personal leaves, accommodations, outplacement services, worker compensation requests and assist with confirming return to work dates for all leaves as needed
- Collaborate with Benefits Program Managers on special projects
- Assist with compliance audits, plan documents and all federal, state, and local laws as needed
- Assist with responding to government notices and ensure reporting requirements are met in a timely manner, including required notice distribution
- Responsibilities and tasks may change and shift as we operationalize and streamline
You have:
- 2-3+ years of benefits experience in the U.S. (global experience preferred, but not required)
- Experience using Workday HCM (Workday Benefits is a plus)
- Familiar with Jira Cloud or similar ticketing tracking system
- Advance experience with Google Suite / Google Docs and Microsoft Office is a big plus
- Ability to handle sensitive and confidential data
- Passionate about developing efficient processes and driving results
- Attention to detail
- Basic knowledge of benefits federal, state, and local laws