Churn Control is currently seeking individuals who are interested in becoming high-performing Customer Success Managers for B2B SaaS products through the Customer Success Learning Program.
This unique opportunity offers live workshops and pre-recorded content aimed at equipping participants with the skills necessary to manage the post-sales customer lifecycle for B2B SaaS product companies.
Participants will engage in workshops designed to elevate their capabilities in the customer success domain.
Applicants with up to 8 years of experience are encouraged to apply and leverage this program to master the essential skills required for customer success.
The Program Covers The Following Topics
- Uniqueness of SaaS
- Subscription-based revenue model
- SaaS customer lifecycle
- Defining Customer Success
- Business Growth and CSM
Key Focus Areas
- CSM Mindset
- CSM Key attributes
- Customer Advocacy
- Project Management
- Addressing Top Challenges
- Developing Skills & Microskills
Core Skills For a CSM Include
- Organization and Time Management
- Expectation Management
- Project Management
- Influence
- Analytical Thinking
- Relationship Management
- Emotional Intelligence and Confidence
Primary Responsibilities
- Conducting Kick-Off Calls
- Managing Projects
- Providing Training and Adoption Support
- Facilitating Business Reviews
- Handling Escalations
- Acting as a Product and Customer Advocate for New Feature Requests
- Meeting Metrics and Targets
- Handling Forecasting, Renewals, Expansions, and Churn
- Managing NPS, Testimonials, and Case Studies
Churn Control seeks to empower individuals to drive customer success in B2B SaaS product companies by providing live training, workshops, and mock sessions. In today's competitive landscape, there is a growing demand for professionals who possess the necessary skills and practical expertise in this field.
In an era of volatility, uncertainty, complexity, and ambiguity, Churn Control serves as a valuable resource to guide candidates not only in joining a community but also in honing their skills under the guidance of industry experts with a proven track record of success in this domain.
Skills: saas,b2b saas,product adoption,onboarding new customers,renewal retention,upselling and cross-selling,quarterly business reviews,communication,project management skills,software as a service,customer success management